Open an Account
plan comparison (billing & pricing)
Billing and Pricing Policies
billing & account activation
domain name service
network traffic billing
restoration of files/closed accounts
cancelling your account
Billing and Pricing Policies
the service plan best suited to your needs.You may switch to another
service plan at any time (however, the change does not take effect
until the beginning of your next billing month.) With all plans, services
are available immediately while the billing change does not happen
until the beginning of the next billing month.
and Account Activation
completion of our online account application process, you will receive
your first statement via email for the amount of the activation fee
and the first month's fee. If you request a printed/mailed monthly
statement on your application, you will also be mailed a copy of the
statement monthly (and will receive an additional $1.50 charge on
this and all subsequent monthly statements mailed to you). If you
select payment by check we must receive your first payment before
service can begin. Upon receipt of payment for your first statement,
your account will be activated and you will be notified via email
(If you pay by credit card, activation usually occurs the same business
day). A handling fee of $2 is charged for payment via check or equivalent
such as a money order (this will appear on the following month's statement).
If you pay by check, you might consider paying for several months
to avoid repeat check processing fees. One month after your account
is activated, and every month thereafter, you'll receive a statement
for your monthly fee for the coming month, as well as for over-quota
fees for Disk Space and Network Traffic for the preceding month. International
Customers (outside the U.S.) You may pay by credit card or money order
(money orders must be drawn on a U.S. bank, in U.S. funds). You may
pre-pay as many months in advance as you choose; your statement will
show a credit balance until the amount you have paid is exhausted.
You might also consider using our 12 for 10 prepayment plan. If you
wish to pay by Wire Transfer, contact the Billing Department at accounting@NetworkRichmond.Com.
NetworkRichmond.Com siteplans include free hosting and service for
one domain name (WebCommerce Pro includes two domains,) which allows
your web site to be addressed as http://www.yourcompany.com/,
and allows you to create email addresses in the form firstname.lastname@example.org.
For each domain name you register, in addition to any applicable NetworkRichmond.Com
fees ($9.95/mo hosting fee for additional domain names pointing to
the same web site (ie. yourcompanyname.org, .net, .cc, etc.) Network
Solutions also charges you $35.00 per year. They will invoice you
directly for the first two years ($70.00) upon approval of your application.
We handle the submission of your domain name registration application
to the Network Solutions (InterNIC) for you. If you choose any of
our hosting plans, and you're not sure about what you'd like your
domain name to be, you can select your domain name either at the time
of application or at a later point after your account is activated.
Domain and subdomain names are billed on the average of usage throughout
your billing period.
is committed to providing its customers with an excellent price/performance
value, and to do this requires metered billing for network traffic.
Very few customers exceed their quota (for example, 4500 MB for an
E-Commerce Site, which equals 20,000 requests for a 20k page), and
additional traffic is only a few dollars per 100MB (per 10,000 10k
pages). You can monitor your traffic throughout the month with your
Web browser and our optional reports package. You also can authorize
additional traffic as you please.You will have the option to allow
your site to be made publicly unavailable, thereby preventing any
excess traffic fees, until the end of your billing period when your
network traffic quota is reset. You will also have the option to authorize
additional network traffic for the amount that you will need for the
rest of the billing period. Most network traffic to and from your
site is logged to your account. This includes FTP puts and retrievals,
all Web accesses from outside of the NetworkRichmond.Com network (accesses
by NetworkRichmond.Com personnel do not count against your quota),
and email traffic to and from all of your email addresses.
Your disk space usage is logged daily throughout the month. At the
end of the month you are billed for your average disk space usage
throughout the month (if you exceed the basic allowance for your service
plan type). There is no charge based upon the number of Web pages,
graphic files, links, etc. stored at your site; billing is based only
on the total amount of disk space your files take up.
Payments are due upon receipt of invoice. If payment is not received
within 30 days after payment due date, account is subject to suspension
and a reinstatement fee of $15.00. Customer agrees that submission
of credit card information to NetworkRichmond.Com constitutes authorization
by Customer for NetworkRichmond.Com to bill the specified credit card
for all fees owed by Customer to NetworkRichmond.Com. Credit cards
are automatically charged each time invoices are sent out. A $15.00
'Returned Payment Fee' will be applied to all credit card disputes.
All check or money order payments must be drawn on a U.S. Bank and
prepared in U.S. dollars. Certain items drawn directly on foreign
banks will have fees as high as $100.00 (this is out of our control),
or will be undepositable entirely. If a check is returned by the bank,
customer is responsible for a $15.00 "Returned Payment" fee.
use fees will be billed at the end of each month. Customer is liable
for all excess use fees incurred at Customer's site (NetworkRichmond.Com
charges do not include Network Solutions charges of $35.00 for each
domain name per year). Network Traffic is monitored throughout the
month. Customers have the option to authorize additional Network Traffic
for the amount that will be required for the rest of the billing period.
Disk Space usage is charged throughout the month. Billing is based
on the total amount of Disk Space being used.
of Files/Closed Accounts
A $100.00 restoration fee must be paid before any attempt of restoring
files is processed. This fee does not guarantee your ability to recover
any lost file, regardless of how or why the file was lost.
You may cancel your NetworkRichmond.Com account at any time by using
our on-line account cancellation form, at http://www.networkrichmond.com/services/cancel
or by printing this form out, signing, and faxing it to NetworkRichmond.Com
at 804-672-6086.You can cancel your account immediately or
as of a particular date (such as the end of your current billing period).This
means that if you cancel immediately after receiving a bill, you still
have to pay that bill (because any resource fees on that bill are
for the preceding month, and the monthly charge is required for the
month during which you cancel).
cancellation of prepaid annual accounts, customers will be credited
for the pro-rated balance of the unused service period, less any resource
Closing an account does not relieve the Customer from paying any charges
due. If payment is not received 4 months after an account was closed,
it is sent to collections. Customer is responsible for paying the
charges accrued on delinquent accounts before activating another account.
New accounts can only be activated once delinquent accounts are paid