Common Problems and Error Messages
If you properly logged in, or where not prompted to log in, use the following procedure to check your settings. Different version of Windows 95/98 slightly alter the steps in the following procedure, so please read your screen carefully.
1. Click the Start locate Settings and choose Control Panel.
2. Double-click the Network icon.
4. Ensure that Client for Microsoft Networks is properly installed.
5. If you make any changes, Windows 95 will prompt you for your installation diskettes or CD. If the installation files have been installed on your hard disk, you may have them in a directory with the path C:\windows\options\cabs. If not, you will need the CD or diskettes.
6. Several files will be installed. Wait for the Dial-Up Networking
installation to finish.
7. You will be asked if you wish to restart your system to activate the changes, click the OK button when any open files you may be using have been closed to prevent losing any of your work.
8. If your system does not automatically shut-down and restart, Click on the Start button, choose Shut Down and select Restart the computer.
9. Click the Yes button if asked.
10. Wait for Windows 95/98 to restart. This may take a few minutes.
12. If you are prompted to confirm the new password, enter it if you gave it one or if not just click OK.
13. Once the desktop screed is up, locate and double-click the My Computer icon on your desktop.
16. If the Save password box is still not available, click the Cancel button. and minimize the Dial-Up Networking window.
17. Locate the Passwords icon in the Control Panel window. and click on it.
18. If you have one, click the User Profiles tab. Some versions of Windows 95/98 do not have this option.
19. Click Users can customize their preferences and desktop settings and click the OK button.
When Windows 95 restarts, you may be prompted for a password. Enter
the password you chose or just click on OK if you did not choose one.
If you are prompted to confirm the new password, type it and click OK.
23. Go to Start - Programs - Accessories - Dialup networking ( Start - Programs - Accessories - Communications - Dialup networking for Windows 98 users).
24. Double-click the Network Richmond icon and try to save password. If this does not work, you may have other problems with your system needing technical support.
START - RUN - and type command on the run line.
1. From the desktop, double-click My Computer. Double-click Dial-up Networking. If you receive a message stating The phonebook is empty. Press O.K. to add an entry, skip to the next section, Creating a Dial-up Networking Connection.
2. If the Dial-up Networking window opens with the phonebook list and the option to dial, proceed to the next section to create a new connection. Click Install. You will be prompted to enter the path to your NT 4.0 setup files(for example D:\i386) and click OK. Windows NT should now install the necessary files onto the hard drive.
3. The Add RAS Device window will appear to add this device to the Network configuration. If you see your modem listed in the RAS Capable Devices field with a port attached, click OK and proceed to the next step .
4. If you do not see a modem listed, then you will need to install a driver for your modem. You should be able to do this by going to the Add RAS Device window, and choosing the Install Modem button. This will start the Install New Modem wizard. You can let Windows NT try to detect you modem automatically (recommended) by clicking Next. If Windows NT detects your modem, then proceed through the wizard. If Windows NT is unable to detect your modem, you will then have the option to select your modem from a list or use a disk provided by the manufacturer. You may need to follow the directions in your modem's documentation. Modems installed on as Digi-board for use with Multilink connections should be installed after the digi-board is installed.
5. A window similar to the one below will appear. Highlight your modem and click the Configure button.
9. You will be prompted to reboot the computer before continuing.
From the desktop, double-click My Computer.
Double-click Dial-up Networking. If you receive a message
stating that The phonebook is empty..., then click OK to add a
new entry. If Dial-up Networking (DUN) already has other
phone book entries, click New.
3. When the New Phonebook Entry Wizard window appears, check the box labeled I know all about phonebook entries... and click Finish.
Check Use Telephony dialing properties and Uncheck Use another
port if busy.
For Entry name, enter Network Richmond, and the access phone
number of 804 - 474-1160.
7. Under Dial using, select your modem.
9. Set the Initial speed (BPS) to 38,400 if you have a 28.8k modem, 57,600 for 33.6 modems and 115,000 for 56K modems
10. Make sure all three Hardware Features boxes are checked (if applicable) and that Disable modem speaker is not checked (unless you don't want to hear the modem dialing & connection answering). Click the OK button when completed.
12. The Dial-up server type should be PPP: Windows NT, Windows 95 Plus, Internet. Under Network Protocols only TCP/IP should be checked.
Make sure Enable software compression is checked, but Enable PPP
LCP extensions unchecked.
Click the TCP/IP settings button. Select
Server assigned IP address and
Server assigned name server addresses.
15. Leave the Primary WINS and Secondary WINS servers at 0.0.0.0.
16. Check both Use IP header compression and Use default gateway on remote network.
18. Select the Script tab and make sure None is selected.
will now be in the Dial-up Networking program, and the phone book entry
you just created should be selected in the Phonebook entry to dial text
22. Click the Dial button.
Once you are connected, a window will appear informing you that you have
successfully connected to the Dial-up Server. Click OK to close
26. You are now connected and may use any internet software such as Internet Explorer 2.0 (installed with Windows NT).
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